Product Support - Intern

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

• First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs
• Track issue progress and provide regular updates to clients until incidents are resolved
• Interface with Development, QA, and Consulting Services as needed to resolve customer issues
• Contribute to special AI-driven initiatives, applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes
• Be part of weekend rotation for 24/7 customer emergencies

• A curious, self-learner mindset—someone who enjoys digging into a new product, figuring out how it works, and picking things up independently rather than waiting to be taught
• Excellent verbal & written communication skills
• Excellent problem-solving & analytical skills
• Detail-oriented
• Ability to multitask & work independently as well as collaboratively in a global team environment
• Able to work under pressure and handle difficult & escalated customer situations with diplomacy & tact

• Strong communication skills (verbal & written)
• No arrears or backlogs
• Prior AI project exposure preferred

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.  

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.