Manager, SBA Loan Closing

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The position of the Manager, SBA Loan Closing is responsible for overseeing and directing the work of all levels of Centralized US Small Business Administration (SBA) Funding, Document Preparation, and managing a team of SBA Loan Closers. Proficient knowledge of SBA policies and procedures is essential. This position’s incumbent must possess superior skills and knowledge of SBA loan closing that would result in a reliable ability to think and act laterally within given authority. This position reports directly to the Vice President, Small Business Administration Operations.

This opportunity is open to flexible work options including a remote set up.

• SBA Loan Closing & Funding Oversight:
  • Responsible for the following reviews throughout the process of all loan fundings:
    • Initial needs letters drafted by SBA Loan Closers
    • Etran submission applications completed by SBA Loan Closers
    • Disbursement fee sheets, final settlement statements, wire requests forms
    • 1st loan file review prior to funding
    • 2nd loan file review prior to funding
    • Ensure the timely process of all SBA Loan fundings against target close dates.
    • Process and review of third-party vendor invoices on a monthly basis.
• Leadership & Staff Development:
  • Provide supervision and support to all areas of the department where service or assistance is needed; oversees activities of SBA Loan Closers and other department personnel.
  • Train, and mentor new SBA closing staff.
  • Lead by example in delivering excellent member service, provide guidance and follow-up with staff, and conduct regular meetings, including weekly pipeline reviews, to monitor loan status and ensure projected closing dates are met.
  • Play a major role in the development and growth of department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
  • Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
  • Assume responsibility for team functions in the absence of staff members or in overload situations.
  • May perform all department-related personnel duties as required.
• Quality Control, Compliance & Risk Management:
  • Review balancing for accuracy and completeness; monitors compliance with state and federal laws and regulations and the Credit union’s lending policies and procedures; monitors staff to ensure the organization of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
  • Consistently apply superior decision-making techniques pertaining to inquiries, requests as they apply to existing policies and procedures, using these instances as learning tools for employee development.
  • Ensure compliance to meet security precautions and protect customer loans, collateral, credit union assets and staff.
  • Adhere specifically to all corporate policies and procedures. Also adhere to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
  • Maintain professional and technical knowledge by studying all relevant SBA SOP’s, USDA regulations, attending seminars and educational workshops.
• Collaboration & Communication:
  • Assists Loan Officers and other Credit union personnel on department business to coordinate inter and intra-departmental activities; resolves inquiries or issues relating to loan documentation review and data entry matters; participates in various internal committees assigned by senior management.
  • Provide and/or receive information and discuss and/or resolves problems with officers, company employees, borrowers and other personnel.
  • Solve and answer complex customer transactions, problems or inquiries.
  • Answer telephones, answer questions and direct callers to proper Credit union personnel.
• Policy, Procedure & Documentation Management:
  • Assist Vice President, Small Business Administration Operations in developing policies and procedures related to current U.S. Small Business Administration Standard Operating procedures.
  • Assist in managing and maintaining current documentation templates, checklists, and written procedures within department’s directory.
• Systems, Technology & Operational Support:
  • Assist staff and management with utilizing computer facilities and resources; provide guidance on usage, resolves minor software inquiries or issues.
  • Operate computer systems to process account activity, determine balances, and resolve problems within given authority.
• Reporting, Projects & Administrative Responsibilities: 
  • Assume responsibility for special projects, gather data and prepare reports for senior management, audit, and other personnel related to SBA loans assigned in closing.
  • Ensure all department files and records are properly maintained, organized, and kept current.
  • Perform other duties as required and/or assigned by Vice President, Small Business Administration Operations.

• Associates Degree or higher is preferred. Field of study: Business Administration, Finance or related field.
• 7+ years of SBA Lending experience required.
• 3+ years of supervisory experience is preferred.
• Advanced knowledge of SBA closing documentation/operations and leadership, products and services; related state and federal laws and regulations, and other Credit union operational policies and procedures.
• Computer Skills: MS Office Suite (Excel, Outlook, Word, PowerPoint, Teams, etc.) SBA Capital Access Financial Systems (CAFS)/E-TRAN.

The estimated salary for this role is $106,391.00 - $127,669.00 annually. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.) In addition to the salary or hourly rate listed above there may be other compensation & benefits available.

#LI-Remote 

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

….and more!

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. 

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.