Mortgage Production Administrator

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The Mortgage Production Administrator assists the mortgage sales team by performing a full application review and diligently contacting the members immediately after they apply for a mortgage loan to go over what is needed to move their application forward to the next step of processing. Subject matter experts for the Borrower Center. Also monitor the pipeline that has not been transitioned, issuing notices and action as necessary.

• Review loan application in its entirety including automated underwriting system findings, request all missing items needed to complete the application and transition to processing - reach out to the applicant via phone and email in anticipation of moving the loan application forward quickly.
  Instruct applicants on how to use Borrower Center, upload documents received to the LOS GDR as necessary. Follow up regularly. 
• Issue Notice of Incompleteness to loan applicants if necessary, requirements are not met in a timely fashion, follow up and action the loan accordingly.
• Communicate and coordinate with Mortgage Loan Officers, Mortgage Lending Specialists, applicants and operations team regarding loan application.
• Appraisal invoice reconciliation – on a monthly basis review and verify vendor invoices received. Ensure the accurate fee was disclosed and collected or coordinate with the loan amount for collection.
• Monitor and manager general mailboxes and requests received.
• Job responsibilities may change as a result of the needs of the credit union.

• High School or GED required; some college is a plus.
• <1 year of experience.
• Ability to work effectively with sales and operations teams.
• Good communication and organization skills.

The estimated salary for this role is $23.96 - $28.15 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.) In addition to the salary or hourly rate listed above there may be other compensation & benefits available.

#MP

In addition to our comprehensive benefits, we invest in employee connection and well-being through:

• Competitive 401(k)
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

….and more!

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. 

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.