Assistant Front Office Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Hotel Austin is seeking an Assistant Front Office Manager to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Assistant Front Office Manager reports to the Front Office Manager and is a central part of the Front Office Team.  This position primarily oversees the Front Desk team, but will also assist with managing the Guest Services and Front Drive teams. The primary objective is to ensure our guests have a smooth and pleasant experience from booking through departure. The Hotel Assistant Front Office Manager ensures that staff are highly trained, motivated and supervised.  As the first impression of the Hotel, this high-profile department carries a special responsibility. We are looking for an individual who anticipates, customizes, and services guest’s needs before being asked.

• High attention to detail and custom service skills
• Previous experience of 2 years required in the Hospitality Industry and Rooms Division, preferably with at least one year in supervisory role and Front Desk knowledge. 
• Strong business acumen, work ethic and communication skills.
• Ability to develop and grow employees into Supervisory and Management positions.
• US work authorization is required.

• Discounted public transportation options
• Four Seasons beds and bedding
• Gold’s Gym membership

• Vacation, Sick, Twelve (12) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

As our hotel is open 24/7, 365 days a year, we expect our managers to be flexible in working mornings, evenings, weekends, and holidays.

The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.