Assistant Guest Services Manager

Four Seasons Los Angelesmid

Hospitality & TourismGuest Services Manager

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Quick Summary

Requirements Summary

Ideal candidate will have Schedules all Guest Services and Concierge team members, including Bell, Valet Parking, and Door staff,

Technical Tools

Hospitality & TourismGuest Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

For guests seeking a Los Angeles experience that feels polished and personal, Four Seasons Hotel Los Angeles at Beverly Hills reveals the city’s refined, effortless side— a place where the city unfolds beautifully, not loudly. Set within a residential enclave, it blends sophistication with vitality—balconied guestrooms, a rooftop pool framed by greenery, integrated wellbeing, and culinary experiences that draw locals and guests together. Known for turning ambitious ideas into defining moments, its long-standing team delivers creativity and warmth with quiet confidence. With a heartbeat all its own, it’s where effortless glamour meets genuine connection— the city’s original address for feeling at home in your own LA. 

Requirements

~1 min read

Job duties include but are not limited to

Responsibilities

~2 min read

Ideal candidate will have

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Schedules all Guest Services and Concierge team members, including Bell, Valet Parking, and Door staff, to ensure optimal coverage and maximum guest satisfaction while operating within budgeted labor guidelines.
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Completes all required payroll documentation and prepares accurate labor forecasts to support operational planning.
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Willing and flexible to assist with the Front Desk and Manager on Duty shifts when needed.
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Performs all reasonable services requested by guests, anticipates their needs, and ensures timely, efficient, and thoughtful service delivery.
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Responds appropriately and efficiently to all hotel emergencies or safety situations in accordance with established procedures.
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Ensures all guest vehicles and keys are handled with utmost caution, professionalism, and security in accordance with hotel protocols.
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Coordinates seamless cooperation among Guest Service and Concierge.
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Handles guest complaints related to Guest Services and Concierge with professionalism, maturity, and discretion. Keeps the Director of Rooms fully informed of issues and the actions taken to resolve them.
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Develops action plans to address recurring service glitches within Guest Services and Concierge.
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Help design and implement training or retraining programs to ensure continuous improvement and alignment with service standards.
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Oversees the welcoming of all curbside guests and VIP arrivals, ensuring a seamless and distinguished arrival experience.
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Coordinates management lobby presence during peak arrival and departure periods, including group movements and event related traffic.
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Maintains the front drive, garage and main lobby areas in a clean, organized, and presentable condition through close coordination with Engineering and Housekeeping.
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Performs additional tasks or projects assigned by hotel management to support overall operational success.

We offer:

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Salary Range Rate: $70,000-$75,000
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Comprehensive benefits package: Medical/Dental/Vision
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401K Retirement Savings Plan
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Employee Assistance Program
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Investment in your Wellbeing
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Life Insurance
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Free On-Site Parking
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Training Program, Tuition Reimbursement
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Excellent Training and Development opportunities
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Employee Discount for stays at any Four Seasons worldwide
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Complimentary Dry Cleaning for Employee Uniforms
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Complimentary Employee Meals
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Annual incentive bonus

Schedule:

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40 hours a week
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Full-Time: AM/PM/Overnight Shifts
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Holidays and Weekends

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal