Assistant Housekeeping Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• →Supervises employees of the Housekeeping and Laundry Departments while overseeing the day-to-day operations.
• →Interviews, trains, and schedules employees. As well as conducts performance evaluations and disciplines employees when needed.
• →Conducts orientation & tracks training of new employees, insuring assimilation of company policies, company service standards, laundry procedures, and demonstrating use and maintenance of equipment, including safely operating those machines as well as proper chemical knowledge and use. 
• →Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.

• →Ensure communication and follow-up on any problems, guest requests or special requirements.
• →Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• →Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
• →Create a motivating work environment.
• →Conduct daily briefing meetings sharing information on upcoming arrivals, owner requirements, glitches and any other informational items needed to ensure the operation is efficient, quality and productive

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.
• College degree preferably specializing in hotel/restaurant management.
• Proven leadership and supervisory experience.
• Tech savvy with Excel and systems. Requires knowledge of the ability to operate computer equipment.
• Ability to read and speak English in a clear manner. Spanish is a plus.
• Successful candidate must possess legal work authorization in the United States

• Candidates must have excellent personal presentation and interpersonal skills.