Assistant Manager Spa & Wellness

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Oversee all spa and salon areas, including Front Desk, Wellness & Fitness Facilities, Locker Rooms,

Relaxation Lounge, Treatment Rooms, and Retail spaces, ensuring they meet Four Seasons’ standards.

• Monitor equipment functionality and cleanliness, coordinating with housekeeping, laundry, and

engineering to address any issues promptly.

• Ensure the integration of spa operations with hotel services, aligning wellness trends and guest needs.

• Manage administrative duties, including requisitions, purchases orders, inventory control, and cost effective usage of spa-related products, adhering to budgets.

• Interview, train, and supervise spa employees, fostering a positive and motivated work environment.

• Conduct performance evaluations, provide constructive feedback, and implement strategies to develop

staff professionally.

• Host regular staff meetings to share hotel updates, policies, and strategies for enhancing sales and

Service.

• Ensure exceptional guest experiences by upholding the spa’s luxury service standards and responding

promptly to feedback.

• Coordinate group bookings and conduct on-site spa tours for meeting planners and VIPs.

• Represent the spa in external events and activities that align with its philosophy and enhance its

visibility.

• Create and implement innovative guest experience elements to ensure a memorable and industry leading guest journey.

• Manage retail operations, including creating purchase orders, organizing inventories, and ensuring

products align with guest preferences and spa themes.

• Analyze sales trends and collaborate with the Manager of Spa & Wellness to identify opportunities for

enhancing retail offerings

• Assist in forecasting, budgeting, and tracking labor and expenses to maintain financial efficiency.

• Contributes to the planning and execution of PR events and internal and local promotions to drive guest

engagement and revenue.

• Ensure adherence to Four Seasons’ Category One and Two Work Rules and Standards of Conduct.

• Participate in internal standards testing and support various departments to maintain operational

excellence.

• Promote safety awareness and maintain a hazard-free environment for both staff and guests.

• Passion for the health and wellness industry and knowledge of industry trends, products, technology,

and equipment.

• Commitment to luxury guest experiences and a drive to improve all areas of guest journey.

• Superior communication and interpersonal skills, with proficiency in English; additional languages are

an asset.

• Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment.

• Proven ability to motivate, inspire, and develop individuals and teams.

• Creativity and innovative thinking, with a proactive approach to problem-solving.

• Knowledge of hotel and spa software systems, enhancing operational efficiency.

• 2-4 years of supervisory or management experience in a club or spa setting.

• A degree in hospitality management, wellness, or a related field, or equivalent professional experience.