Assistant Residence Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Residences Assistant Manager plays a vital role in the successful day-to-day operation of the Residential community within the luxury ecosystem of Four Seasons Red Sea. This position is responsible for supporting HOA administration, owner relations, financial oversight, project coordination, and ensuring the highest levels of service for residential owners.

Working in close alignment with the Director of Residences, this role requires someone with strong leadership skills, excellent communication abilities, and a background in luxury hospitality or branded residential environments, ideally with HOA experience.

• Serve as the point of contact between residents and hotel departments including Rooms, Engineering, Housekeeping, and Security.

• Ensure consistent delivery of personalized service and recognition for residents by maintaining accurate resident profiles.

• Regularly attend and prepare for HOA and committee meetings to support governance and community involvement.

• Interact directly with residents to manage feedback, resolve issues, and update Golden HOME with accurate information.

• Manage and distribute accurate monthly house account statements to residents.

• Oversee the complete HOA billing process: issue statements, track payments, and follow up on delinquencies.

• Collaborate with the Finance team to ensure timely vendor payments and invoice verification.

• Prepare and distribute monthly Opera-based resident spend reports and utility aging reports.

• Assist with the planning and execution of projects requiring unit access or impacting shared facilities.

• Conduct regular inspections of common areas and coordinate with Engineering and Landscaping for corrective action.

• Communicate progress of in-unit work and coordinate timelines with relevant departments and residents.

• Work with People & Culture and L&D teams to support staffing, training, and disciplinary processes for residential employees.

• Foster a positive and ethical work environment, leading by example and supporting the team’s professional growth.

• Support safety initiatives and emergency response protocols in coordination with Security.

• Educate owners on their rights and obligations as defined by legal agreements and HOA regulations.

• Assist with budgeting, financial planning, and annual HOA meetings.

• Establish and maintain positive working relationships with external stakeholders including the developer, vendors, and local community representatives.

• Attend community and business functions to promote engagement and goodwill.

• Professional, courteous, and approachable

• Detail-oriented with strong organizational and multitasking abilities

• Demonstrates initiative, sound judgment, and confidentiality

• Adaptable under pressure with excellent interpersonal skills

• Fluent in English and Arabic (written and verbal)

• Financial and HOA administration knowledge

• Proficient in Opera PMS, MS Office Suite, and financial systems

• Minimum 2 years’ experience in branded residences or HOA/hospitality leadership