Bar & Restaurant Ambassador, Zelo Restaurant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Bar & Restaurant Ambassador is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests. This role is part of the Zelo Restaurant, reporting into the Restaurant Manager.

Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers 

Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections  

Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set 

Develop a complete working knowledge of the menus, menu ingredients and restaurant information  

One to two years’ previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset  

Ability to operate computer equipment and other food & beverage computer systems 

Strong communication skills  

This position is based at the Four Seasons Milan and we will offer a fixed term contract.

You must possess the legal right to work in Italy and have fluency in English and Italian.