Bell Captain

Four Seasons Los Angelesmid

Other

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Quick Summary

Key Responsibilities

Job duties include but are not limited to: Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms,

Technical Tools

Other

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.   

Responsibilities

~1 min read

Job duties include but are not limited to:

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Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.
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Greets guests and escorts them to their rooms. 
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Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. 
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Maintains proper records of deliveries and pick-ups.
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Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
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Greets all guest passing through lobby and offers them assistance.
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Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
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Performs errands for guests and the hotel that may require local travel off of the hotel property.

Must have the ability to carry/lift/push/pull items weighing up to 50 pounds, role requires frequent bending and kneeling 
The ability to communicate effectively and graciously 
Detail oriented and organized
Eagerness to learn and grow
Must be able to work overnight shift 10:30pm to 6:00am

We offer:

Hourly Rate: $28.80
Comprehensive benefits package: Medical/Dental/Vision
401K Retirement Savings Plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Schedule:

Full-Time: AM/PM Shifts
Holidays and Weekends

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal