Chalet Attendant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Chalet Attendant Full Time Temporary 

About the Role: 

The Chalet Attendant is responsible for helping to oversee the off-site mountain activities location.  Help guests with their equipment, maintain site cleanliness, set up breakfast and food & beverage items, monitor guest lockers, keep maps and other information stocked and available. At times they may assist guests with putting on or removing boots and skis. 

What You Will Do: 

• Responds to a wide variety of guest requests by accurately assessing the guest’s needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. 

• Collects equipment upon return and maintains proper records of guest equipment and storage needs. 

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints. 

• Assists guests and residents in all inquiries in connection with resort services, hours of operations, key resort personnel, activations and directions. 

• Greets all guests passing through Chalet/mountain activities areas and offers them assistance. 

• Assists with front desk reception and ski equipment and locker assignments for guests and residents. Works closely with Guest Services and Mountain Activities staff to ensure smooth handling of guests’ equipment and special requests. 

• Ability to direct and guide guests with expert knowledge of the mountain activities and facilities available and establish close contacts with vendors in these areas in order to extend best available service for guests. 

• Reports all guest injuries and actions taken to Chalet Manager (or Manager on Duty) and the Security Department immediately. 

• Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner 

What You Bring: 

• Candidate must be extremely guest focused and have excellent presentation skills, communication skills (both verbal and written), and guest service skills 

• Previous experience in a luxury environment preferred; bi-lingual skills strongly preferred.   

• Previous guest service experience preferred.  

• Knowledge of Vail Mountain and experience skiing or snowboarding preferred.  

• Must be able to lift up to 50lbs.  

• Applicant must be willing to work outside in inclement weather conditions. 

• A successful candidate will have a flexible schedule, ability to work morning or afternoon, weekends, and holidays.  

• Must be fluent in English and possess legal work authorization in the United States. 

What we offer:  

• Wage is $21.96 per hour + Gratuities 
• Employee Cafeteria available for meals 

• Be yourself and become a member of a work family that cares about you and invests in your development.  

• Elevate your craft here and abroad!  

• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.  

Schedule & Hours: 

• This is a temporary position.   

• A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.    

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:   

• http://fourseasons.com/vail/phots-and-videos//  

• We Are Four Seasons Video  

• http://jobs.fourseasons.com/  

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts   

• https://www.facebook.com/FourSeasonsJobs   

• https://twitter.com/FourSeasonsJobs   

We look forward to receiving your application!