Concierge Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Concierge Supervisor leads and supports the Concierge team in delivering exceptional, personalised service experiences for all guests. This role is responsible for overseeing the daily operation of the Concierge Desk, ensuring guests receive expert local recommendations, seamless travel arrangements, and outstanding service throughout their stay. The Concierge Supervisor serves as a knowledgeable ambassador for both the hotel and the destination, while inspiring the team to consistently exceed guest expectations and uphold Four Seasons service standards. This role is part of the Rooms Division Department, reporting to the Chief Concierge.

• →Supervise the day-to-day operations of the Concierge Desk, ensuring exceptional service delivery at all times.
• →Lead, coach, and support the Concierge team to provide personalised recommendations and memorable guest experiences.
• →Assist guests with restaurant reservations, transportation arrangements, local attractions, entertainment bookings, and special requests.
• →Build and maintain strong relationships with local businesses, venues, and service providers to enhance guest offerings.
• →Resolve guest enquiries and concerns promptly and professionally, ensuring the highest level of guest satisfaction.
• →Collaborate with Front Desk, Guest Experience, Guest Services, and other hotel departments to ensure a seamless guest journey.
• →Monitor service standards and identify opportunities to continually improve the guest experience.
• →Support training and development initiatives, ensuring team members are knowledgeable about hotel services and local experiences.
   

• →A passion for delivering exceptional guest service and creating memorable experiences.
• →Previous experience in a Concierge, Guest Services, or luxury hospitality role, with supervisory experience highly regarded.
• →Strong leadership skills with the ability to coach, motivate, and develop team members.
• →Exceptional verbal and written communication skills, with a professional and engaging presence.
• →Extensive knowledge of local attractions, dining venues, entertainment options, and cultural experiences.
• →Strong problem-solving abilities and the confidence to handle guest requests and challenges effectively.
• →Excellent organisational and time management skills, with the ability to manage multiple priorities.
• →A proactive and guest-focused approach with strong attention to detail.
• →Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
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