Conference Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role 

The Conference Services Manager coordinates all requirements for various conference groups booked by the Sales Department.  Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process.  Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction. 

What you will do 

• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs. 

• Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues. 

• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. 

• Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events. 

• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. 

• Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee. 

• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel. 

• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Catering and Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate. 

• Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. 

What you bring 

• Two to three years' experience directly related to hotel conference services. 

• Excellent reading, writing & oral proficiency in the English language 

• Good organizational skill, attention to detail, ability to multitask, ability to negotiate, organize, delegate & work under pressure 

• Ability to work long and irregular hours, weekends, and evenings. 

• Basic knowledge of audio-visual equipment, internet, telecommunication technology is helpful. 

• High level of creativity with food and beverage menu proposals 

What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package 

• Excellent Training and Development opportunities 

• Complimentary Accommodation at other Four Seasons Hotels and Resort  

• Complimentary Dry Cleaning for Employee Uniforms  

• Complimentary Employee Meals 

Schedule & Hours: 

• This is a full-time position 

• Open availability expected, with scheduled shifts including late nights, holidays and weekends