Director of Technology Innovation & Data

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

We are New York’s Luxury Lifestyle Icon.

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

To Enrich the Lives of Employees, Guests and the Community around us

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

The Four Seasons Hotel New York Downtown is looking for a  shares a passion for a Director of Technology, Innovation, and Data excellence and who infuses enthusiasm into everything they do.

The Four Seasons Hotel New York Downtown is looking for a Director of Technology Innovation & Data who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Director of Information Technology, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Director of Finance/ Regional Director of IT.   

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As A Director of Information Technology, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

As Director of Information Technology & Data, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As A Director of Information Technology & Data, you will be part of an on-site team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

·         Work on site at the property

·         Maintain harmonious and professional relationship with all departments and Home Office.

·         Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

·         Must have strong interpersonal skills and be able to relate to all levels of management.

·         Must be able to assist hotel guests with technical requirements and issues.

·         Actively participate in quarterly Regional Systems meetings and shared ideas and best practices.

·         Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.

·         Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

·         Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

·         Establish and maintain user procedures and hardware familiarization for all systems.

·         Establish and maintain system security procedures consistent with control requirements and corporate policy.

·         Maintain accurate records of system files; software and hardware issues and service requirements.

·         Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.

·         Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.

·         Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).

·         Administer Microsoft applications, connection to global VPN and other communication tools

·         Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.

·         Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.

·         As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.

·         Good knowledge and support for Desktop OS and applications.

·         Provide direct guest support and quality support to function rooms and conference services.

·         Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.

·         Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.

·         Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.

·         Implement technology “best practices” from other Four Seasons properties that are workable.

·         Establish product lifecycle management for hardware/software and 10-year capital planning for technology. · Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.

• Bachelor degree in Finance, IT or a related field (preferred)
• Excellent communication and organizational skills, with proficiency in English,
• High attention to detail, problem-solving abilities, and a proactive mindset
• Fluent in English, written and verbal
• Five years experience in Hotel IT
• Minimum two years experience as Hotel Director of IT
• Project Management and knowledge of hospitality applications- PMS, HSIA, POS are assets

• 5-day onsite work week
• Full-time position with in-person attendance required​

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

https://careers.fourseasons.com/us/en/

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

We look forward to receiving your application.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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