Especialista de Reconocimiento al Huésped en Reservaciones

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Conduct detailed reviews of guest profiles and preferences in the PMS up to three days prior to arrival.
• Responsible for reviewing and providing personalized follow-up on Presidential Suite reservations before and during arrival, including inspecting the suite to ensure it meets the guest's requested preferences.
• Review glitches, Medallia surveys, and guest communications to accurately enrich guest profiles.
• Work closely with the Director of Quality to ensure all employees are trained in guest recognition processes and the management of the various platforms.
• Communicate all high-profile guest arrivals and Presidential Suite arrivals to the operations team.
• Meet the corporate metrics established for Guest Recognition.
• Provide support to the Reservations Department and assist with all associated responsibilities.
• Ensure the proper handling of guest data within the profile platform in accordance with Four Seasons' privacy policy.
• Handle guest complaints in accordance with Four Seasons policies and procedures.
• Comply with Four Seasons standards while working harmoniously and professionally with colleagues and the Planning Committee.
    
  What we offer: 
  •    Competitive Salary, wages, and a comprehensive benefits package
  •    Excellent Training and Development opportunities
  •   Employee Discount for stays at any Four Seasons worldwide
  •    Complimentary Dry Cleaning for Employee Uniforms
  •    Complimentary Employee Meals