Front Desk Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Escort guest to the room if Guest Relations Agent is not available and sent a Chat to the guest

Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.

Assist with Pre-Arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, assist with special occasion set up.

What you will bring:  

• Minimum 1 year of experience in a similar role, in a luxury hotel setting preferred.   

• Requires the ability to multi-task on several items at once.  

• Working knowledge of computer systems, hotel operating systems and experience with Opera.

• Candidate must have excellent personal presentation and interpersonal skills. 

• Excellent communication in both English and Spanish language required 

What we offer: 

• Energizing Employee Culture where you are encouraged to be your true self!  

• Competitive salary and a comprehensive benefits package 

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan) 

• Complimentary accommodation at other Four Seasons Hotels and Resorts 

• Complimentary dry cleaning for business clothing 

• Complimentary employee meals 

• Paid holidays, vacation, and sick days 

• Culinary, retail and wellness experiences at special rates 

Schedule & Hours: 

• Full Time, Rotating Schedule