Guest Experience Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Guest Experience Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the respective hotels/resorts.

1.    To provide a friendly and professional service that always exceeds guests’ expectations.
2.    To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
3.    To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
4.    To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
5.    To comply with local legislation as required.
6.    To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
7.    To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
8.    To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
9.    Conduct and attend training sessions as outlined.
10.    Perform other tasks or projects as assigned by the Front Office Manager or Asst. Director of Rooms.

What you bring:
•    A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand

•    Proficient in English (speaking, reading, writing)

•    Excellent interpersonal, verbal, and written communication skills

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

•    and so much more!

Schedule and hours: 
•    This is a full-time role