Guest Experience Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• →Supervise Front Office operations during assigned shifts, ensuring seamless guest experiences and adherence to Four Seasons standards.
• →Lead, coach, and support Guest Experience Agents, fostering a culture of excellence, teamwork, and continuous development.
• →Coordinate and oversee VIP arrivals, special occasions, room inspections, and personalized guest experiences.
• →Handle guest concerns and service recovery situations with professionalism, empathy, and sound judgment.
• →Collaborate closely with Housekeeping, Concierge, Reservations, Spa, Food & Beverage, and other departments to deliver exceptional service.
• →Support the Front Office Management Team with daily operations, reporting, training initiatives, and departmental projects.
• →Monitor service standards, identify opportunities for improvement, and actively contribute to guest satisfaction and loyalty goals.

• Two + years experience within Front Office, Guest Relations, or Guest Experience roles in a luxury hotel environment

• Previous supervisory or leadership experience is considered a strong advantage

• Strong interpersonal, communication, and problem-solving skills

• Passion for delivering exceptional guest experiences and creating meaningful connections

• Ability to lead and motivate a diverse team in a fast-paced environment

• Cross-cultural sensitivity and a highly guest-centric mindset

• Excellent organizational skills, attention to detail, and ability to prioritize effectively

• Fluency in English, any additional language is an advantage

• EU work authorization

• Full-time position.
• Primarily AM and PM shifts, including weekdays, weekends, and public holidays based on operational needs.

At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.

At Four Seasons Hotel Gresham Palace Budapest, our team is inspired every day by the beauty, history, and energy of one of Europe's most vibrant cities. Located in a stunning Art Nouveau landmark overlooking the Chain Bridge and the Danube, our hotel combines timeless elegance with world-class hospitality. We are committed to creating exceptional experiences for our guests while fostering an environment where our employees feel valued, supported, and empowered to grow.

Applicants must have current work authorization in Hungary or hold an EU passport.

If you are ready to lead with passion, inspire culinary excellence, and create unforgettable dining experiences at one of Budapest's most prestigious luxury hotels, we would love to hear from you. Apply today and begin your journey with Four Seasons Hotel Gresham Palace Budapest.