Hotel Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Lead and coordinate the hotel’s day-to-day operations.
• Directly supervise the Director of Rooms and the Director of Food and Beverage, while providing leadership across all operational departments.
• Ensure an exceptional guest experience by engaging with guests, reviewing feedback, and resolving service issues.
• Ensure Four Seasons standards, policies, and procedures are consistently followed throughout the hotel.
• Review revenue, labor, and financial performance, and take action to achieve operational and financial goals.
• Control operating expenses and capital expenditures in line with established guidelines.
• Partner with People and Culture on staffing, recruitment, employee development, morale, and performance matters.
• Ensure the hotel is well maintained through effective housekeeping, engineering, and preventive maintenance programs.
• Protect the health, safety, and welfare of guests and employees, and lead the response to emergencies or crises.
• Assume the General Manager’s responsibilities and authority in their absence, while maintaining a strong working relationship with the hotel’s owners.

• Extensive experience in a senior operational Leadership Role within a luxury Hotel or Resort, with a strong understanding of both Rooms and Food & Beverage operations.
• Proven ability to lead, coach, and develop Department Heads and diverse teams in a complex hotel environment.
• Strong financial acumen, including experience with budgets, profit-and-loss statements, forecasts, labor costs, and capital expenditures.
• A track record of delivering exceptional Guest Experiences while maintaining operational standards and managing safety or crisis situations effectively.
• Excellent communication and stakeholder management skills, with fluency in English.