Housekeeping Coordinator

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

•    Open the department in the morning shift, print all needed reports. Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems. Issues the daily work assignments to Lobby Attendants, Housemen and Supervisors.

•    Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments.

•    Monitor Housekeeping, Laundry & Valet and Engineering service requests from guests for action in a timely manner and follow up if needed.

•    Update daily the PowerPoint briefing slidesshows for the Morning and Evening Housekeeping briefings.

•    Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 3pm.

•    Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards.

•    Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders to hold par levels.

•    Maintain tracking sheets for Housekeeping staff productivity.

•    Maintain cleanliness in the Housekeeping Office and storage rooms.

•    Prior housekeeping coordinator, receptionist, or high-volume call center experience, preferably in a luxury hotel or resort.

•    Excellent personal presentation and interpersonal skills.

•    Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

•    Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.

•    Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.