Manager, Corporate F&B Operations

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• →Support F&B Concept and Brand on an ad-hoc basis primarily focused on performance analysis and research.
• →Prepare project updates, and process reports, and present to key stakeholders as required.
• →Draft emails and other correspondence as needed for distribution to colleagues, field leadership, owners, and other key stakeholders.
• →Prepare pre-travel information packages and handle on-ground coordination with meeting participants as needed.
• →Allocate invoices (consultant, project expenses).
• →Research information on requests to facilitate response to non-routine matters.
• →Create and maintain file system and reference libraries for all responsible projects.
• →Preparing and providing materials in advance of meetings, conference calls, trips, etc.
• →Set up for meetings, room reservations, catering, etc.
• →Ability to create professional presentations for business meetings.

• Manage and update regular reporting with project information. Update, analyze, and distribute reports. RT20M, Focus R&B, Nurture R&B.
• Hold stakeholders accountable to deadlines and other key milestones as necessary to keep projects on track – report exceptions to leadership as necessary (Gatekeeping).
• Collaborate and liaise with Commercial, Insights and F&B stakeholders on Strategic Plan initiatives and project work.
• Coordinate Licensing Partner/consultant meetings, performance reports and follow up action plans. 
• Prepare meeting agendas and general minutes of all F&B meetings and distribute.
• Manage content updates as required for all F&B platforms on Sharepoint and iConnect.
• Assist F&B team with updating digital content on enterprise-level platforms.
• Act as liaison between VP’s of F&B as necessary for project management feedback.
• Attend interdepartmental meetings as needed in the absence of F&B team representation.
• Work with Analytics department to develop core requirements for key R&B/F&B projects and initiatives.
• Support new opening task force as requested by SVP F&B and VP’s F&B.

• Minimum secondary school diploma; four-years bachelor’s degree preferred.
• Experience with managing brand level projects for a hospitality or development company.
• Minimum 5 years’ management experience, experience in Food and Beverage operations preferred.

• Positive and professional attitude is necessary.
• Strong analytical skills.
• Proficiency with TEAMS platform.
• Excellent grammar and spelling skills.
• Strong interpersonal skills and positive attitude toward teamwork.
• Ability to work effectively in a fast paced work environment and handle several projects/deadlines.
• Great team player, but able to work independently with some degree of ambiguity.
• Fostering collaboration with internal stakeholders and liaison with developers, owners, and consultants on a regular basis.

• Microsoft, Office 365.
• Proficiency with MS Project or other project software.
• Copilot.
• PowerBi.

• 10-15%

This role will be a Hybrid working model, which will require 3 days per week in the Miami Four Seasons Corporate Office (3 days per week) located at 1441 Brickell Avenue, Suite 1007, Miami, Florida. #LI-Hybrid