On-Call PM Server - Brasserie Margot

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. 

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.   (40%)

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.  (15%)

• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.  (15%)

• Breakdown, clean and set-up of tables, buffets, and food stations.  (10%)

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact. (10%)

• Work harmoniously and professionally with co-workers and supervisors.  (10%)

• Take guest reservations.

• Plate and prepare tableside food items. 

Education: High school education or equivalent experience.

Experience: Minimum two years food service or related work.          

Skills and Abilities: Ability to carry and balance a tray.  Ability to accurately process cash and credit card transactions.