Overnight Front Desk Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

We invite you to apply to join our team at the Four Seasons Hotel Chicago team as an Overnight Front Desk Supervisor!

The Overnight Front Desk Supervisor ­­­­­­­is an essential member of the Rooms division team which is dedicated to providing exceptional quality and service to our guests.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic.  The ability to multitask and prioritize is also essential for this position.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

• Supervises overnight shift at the Front Desk
• Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
• Works closely with the staff from all departments to assure that standards are being met
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

• Two-years luxury hotel experience.
• Strong supervisory skills including decision making, communication, deductive reasoning and problem solving.
• Exceptional communication skills and command of English language.
• Additional language preferred but not required.
• Completion of Post-Secondary Education in Hospitality or related field.
• Strong Customer Service, Multi-tasking, and Communication Skills.
• Knowledge of Opera Property Management System.
• Responsive to constructive feedback from hotel leadership.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.