Pool Attendant - Four Seasons Resort Mallorca at Formentor (Season 2027)

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role 

The primary role of the Pool Attendant is to provide exceptional service to our guests. They are responsible for the delivery and collection of food and beverages for guests in the PoolArea. 

What you will do 

- Keep the Pool area clean and tidy 

- Organize the sun loungers and take them away at the end of the day 

- Take orders, serve orders, prepare (if necessary) food and beverage orders, all according to Four Seasons standards and in an efficient, courteous and professional manner. 
- Be familiar with the food and beverage offerings, and may make suggestions to guests. 
- Anticipate the needs of guests. 
- Take responsibility for guest requests and complaints, seeking their satisfaction at all times, offering exceptional service and management. 
- Clean and keep tables and customer areas, as well as food and beverage preparation areas, organized. 
- Provide guests with pleasant, efficient and professional service in accordance with Four Seasons standards. 
- Assist the assigned sector head, if applicable, as well as the department manager. 

What you bring 

 - Previous Experience in Hospitality: 2 years of relevant experience in a similar role, ideally within a luxury resort or hotel environment such as Four Seasons or comparable establishments. 

 - High-Energy Mindset: Comfortable working in a dynamic, fast-paced beach setting, remaining efficient, friendly, and attentive even during peak service hours. 

 - Basic Food & Beverage Knowledge: Familiarity with food and beverage service protocols to ensure safe, accurate, and seamless delivery to guests on the beach or poolside. 

 - Clear Communication: Able to read, understand, and speak English fluently, ensuring smooth and professional interactions with both guests and team members. 

 -Guest-Focused Approach: A natural passion for hospitality with a desire to provide memorable service and anticipate guest needs before they arise. 

 -Adaptability and Flexibility: Willingness to work outdoors in varying weather conditions and adapt to shifting priorities, guest requests, or operational needs. 

 -Team Spirit: Works collaboratively with colleagues across departments, including F&B, Recreation, and Housekeeping, to deliver a seamless guest experience. 

 -Attention to Detail: Observant and proactive in maintaining cleanliness, comfort, and safety in all pool areas, enhancing guest satisfaction. 

 -Professional Presence: Maintains a polished and positive demeanor at all times, embodying the values and standards of a luxury hospitality brand. 

 -Physical Stamina: Comfortable with standing for extended periods, lifting equipment, and performing physical tasks required for setting up and maintaining beach areas. 

Work Experience: 2 Years 

Degree: Professional /Technician 

Languages: Spanish / English 

Language Ability: High 

 
What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package 

• Excellent Training and Development opportunities 

• Complimentary Accommodation at other Four Seasons Hotels and Resorts 

• Complimentary Dry Cleaning for Employee Uniforms 

• Complimentary Employee Meals 

• Discounts at our hotel restaurants 

• Discounts on local services 

• Possibility of accommodation and transportation to work (at a reduced cost) 

• Mental Health Support: 24/7 access to professional and confidential psychological assistance. 

Schedule & Hours: 

• Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends)