Pool & Beach Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures. 
 

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos  

The Pool & Beach Supervisor is responsible for ensuring the efficient and seamless operation of the Pool and Beach areas, delivering exceptional and consistent service in accordance with Four Seasons standards. The role combines operational leadership, staff management, administrative control, and guest experience supervision, while always promoting the company’s service culture and the Golden Rule.

• →Ensure every guest receives professional, courteous, warm, and efficient service at all times.
• →Handle guest complaints and negative feedback through glitches, ensuring proper resolution and timely follow-up.
• →Lead, motivate, and coordinate assigned staff to ensure smooth operations.

• →Implement and follow up on development programs related to service standards, products, and hotel policies.
• →Prepare daily operational reports and submit end-of-shift documentation (voided checks, house charges, Micros reports, cash envelopes, etc
• →Ensure strict compliance with hygiene and food safety standards.

• Fluency in both Spanish and English is required for effective communication with guests and team members.
• Minimum of 3 years of experience in a Food & Beverage Leadership role
• At least 2 years of experience in a luxury hotel, resort, or similar upscale environment is a strong asset.
• Proficient in using computer systems and point-of-sale (POS) technology, including MICROS.
• High school diploma or equivalent education required.
• Physically capable of standing, walking, and carrying trays for extended periods, and able to work outdoors in varying weather conditions such as heat, humidity, and sun exposure.

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.  

Learn more by visiting us at:  

• Company Site:       www.fourseasons.com     
• Our Careers:       https://careers.fourseasons.com/us/en    
• LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts   
• Facebook:               https://www.facebook.com/FourSeasonsJobs   
• Twitter:                    https://twitter.com/FourSeasonsJobs