Reservations Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Lead, develop, and inspire the Reservations Team to deliver exceptional service and booking experiences.
• Oversee all reservations activities including transient, group, and special reservation requests.
• Ensure accurate inventory management, rate loading, and reservation procedures.
• Maximize revenue opportunities through effective upselling, inventory control, and rate optimization.
• Monitor reservation trends, booking pace, and demand patterns to support commercial decision-making.
• Collaborate closely with Revenue Management, Sales, Front Office, and other operational departments.
• Ensure adherence to Four Seasons reservation standards, policies, and procedures.
• Drive guest satisfaction, responsiveness, service recovery, and continuous improvement initiatives.
• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.
• Support hotel opening activities, system implementation, seasonal readiness initiatives, and process improvement projects.

• Minimum 5 years of leadership experience within Reservations, Revenue Management, Front Office, or comparable luxury hospitality environments.
• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field preferred.
• Proven ability to lead teams and deliver exceptional guest service standards.
• Strong understanding of reservations systems, inventory management, and revenue optimization principles.
• Excellent analytical, communication, relationship-building, and problem-solving skills.
• Fluent English required. German and/or French are advantageous. Additional languages are a plus.
• Experience with luxury hospitality brands and pre-opening environments is advantageous.
• In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position.
    

• Full-time position with flexibility for evenings, weekends, and holidays based on operational requirements.
• Seasonal operation with primary opening periods from June to September and December to March.