Residential Services Assistant Full Time

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Residential Page plays an essential role in ensuring an exceptional living experience for all residents. This position is responsible for the prompt and accurate delivery of resident parcels, serving as the primary point of contact for all House Car services, and responding to resident requests with efficiency, professionalism, and adherence to our established core standards. 

In addition to daily responsibilities, the Residential Page will have opportunities to support and collaborate with the Residential Concierge team. This includes taking on additional tasks as assigned by Residential Leaders or Concierges, allowing for cross-training, skill development, and career growth within the department. The ideal candidate demonstrates flexibility, strong communication skills, and a commitment to delivering outstanding service in every interaction. 

• →Assist residents with door, luggage, transportation requirements, parcels, groceries, etc.  
• →Provide information regarding hotel events, outlets and amenities  
• →Answer telephones at the residence’s concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums  
• →Perform any special projects deemed necessary by your direct supervisor/concierge or the Residential Manager  
• →Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing 
• →Updates homeowner profiles with any relevant information. 
• →Manage and provide access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers. Controls entry doors and elevator/lift access 

• High School Graduate  
• Professional and courteous attitude; deals effectively with all levels of internal and external contacts Ability to promote positive relationships with all unit owner  
• Ability to focus attention on details be well organized and follow up  
• Ability to work with minimal supervision Ability to work cohesively with other departments as part of a team  
• Ability to maintain confidentiality of unit owner information and designated data  
• Ability to be a clear thinker who can remain calm in pressure situations  
• Ability to ascertain unit owner’s needs and comply with such to ensure satisfaction  
• Ability to promote positive relationships with all unit owner 

• Assists Residential Concierge with responsibilities and duties in their absence or due to heavy volume periods. 
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.