Residential Services Attendant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ESSENTIAL FUNCTIONS:

- Provide a welcoming, professional, and discreet level of service to all residents and guests.

- Safely transport members and residents to and from designated locations while following all traffic laws and Four Seasons safety procedures.

- Communicate with residents regarding pickup times, destinations, preferences, and special service requests.

- Assist guests with luggage during arrival and departure, including delivering luggage to rooms, offering in-room orientation when needed, and retrieving luggage for departures.

- Make deliveries and pickups from residential units, including parcels, packages, amenities, and other guest needs.

- Maintain cleanliness, organization, and presentation of assigned vehicles, bell equipment, and storage areas; report any maintenance needs promptly.

- Greet all residents and guests passing through the lobby, offering assistance and anticipating needs.

- Handle all guest interactions with the highest level of hospitality, professionalism, and confidentiality.

- Perform errands for guests and the Residences that may require local travel off property.

- Restock Residential Assistant closets and supplies, particularly during overnight shifts.

- Deliver requested items such as newspapers, amenities, and other personalized needs during the overnight shift.

- Work harmoniously and professionally with concierge, valet, guest relations, and all Four Seasons colleagues.

- Maintain a high level of cleanliness in the lobby and luggage storage areas.

- Assist guests at the Concierge and Front Desk when needed.

- Support Door, Guest Relations, and Valet services during peak business levels or team member absences.

- High school education or equivalent experience.

- Ability to work in a fast-paced environment while maintaining strong attention to detail.

- Passion for hospitality and delivering exceptional guest service.

- Valid driver's license with a clean driving record.

- Fluency in reading, writing, and spoken English.

- Knowledge of Naples and the surrounding area is a plus.

- Experience in guest services, professional driving, or luxury hospitality is preferred.

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

US work authorization is required.