Spa Therapist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

General

Adheres to the hotel's code of conduct and grooming & hygiene standards

Is seen as working hands-on, assists colleagues in crunch times; Walks the talk

Actively participates in briefings and meetings

Maintains a clean and orderly work area and promotes a safe working environment

Performs any additional duties as assigned

Departmental

Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known

Organize and schedule all guest bookings in the absence of Spa Receptionist

Provide information to guests about the services offered in the Spa as well as the hotel

Read and update the daily log

Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager

Respond properly in any emergency or safety situation

Perform other tasks or projects as assigned by hotel management

Handle guest complaints if possible by taking ownership and notify spa management immediately

Process all charges for retail, spa treatments through Micros and Opera for accurate billing purposes without causing any delays to guests

Assist in the male and female locker rooms when necessary ensuring the lockers are maintained and kept to the highest standards at all time

CIDESCO certification is an advantage

Graduate

Has 2 to 3 years of relevant experience as spa therapist in a 5-star Hotel.

Ability to promote Spa products and services.

Ability to recommend guests ensuring their specific needs

Ability to schedule various services for individuals

Ability to input and access data in computer

Ability to remain stationary at assigned post for extended periods of time

Ability to perform job functions with minimal supervision

Ability to focus attention on guest needs, remaining calm and courteous

Extremely strong on product knowledge and recommendation skills

Possesses excellent communication & inter-personal skills

Should be extremely humble, polite, caring & hospitable in nature

Should be physically & mentally fit

Should possess a certificate / diploma in Spa therapies

Must possess hands on experience of performing massages & body treatments, facials

Willing to conduct cross gender treatments