Spa Therapist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

General Function:  

Executing exemplary spa treatments to guests in accordance to Four Seasons Standards with the highest degree of standards awareness and professionalism.  

Requirements:  

• Certified Therapist 

• English – Speaking reading, writing and oral proficiency 

• Has 2 to 3 years of relevant experience in the Spa Luxury industry 

• Possesses aptitude and excellent relationship with colleague’s and upward mobility 

• Education and qualifications in beauty and body treatments, massage therapies, aromatherapy, manicure beauty products, customer service 

• Must have the ability to listen and understand guest needs, respect guest privacy, create an exceptional, customized and professional experience to our guests. 

Main functions & Responsibilities:  

• Is directly responsible for the day to day key processes in his/her area of work 

• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

• Attends all scheduled training sessions 

• Actively offers operational, employee and customer (internal and external) related feedback to management 

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

• Provides professional treatments including massage, facial treatments and body treatments in a sensitive and personalized manner and following company standards and procedures; determines guest needs and preferences by asking pertinent questions  

• The ability to perform an indoor and outdoor massage 

• Possesses a high degree of product knowledge and relevant technical skills; intuitively 

•  Recommends and effectively up sells treatments, packages and retail items in a sensitive and personalized manner 

• Handles guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur 

• Has a thorough understanding of all services including benefits, indications & contraindications for each of the treatments; applies professional products safely and accurately 

• Sets-up and maintains spa treatment rooms in an immaculate manner; maintains stocks of operating and guest supplies in the work areas 

• Adheres to the hotel's code of conduct and grooming & hygiene standards 

• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk 

• Actively participates in briefings and meetings 

• Maintains a clean and orderly work area and promotes a safe working environment  

• Performs any additional duties as assigned 

• The Ability to comply with hygiene and safety rules, quality criteria and procedures within the department 

• The ability to respond properly in any hotel emergency or safety situation 

• Is proficient in the use of the reservation’s software 

• Reads and update the daily log  

• Identifies and reports facility maintenance issues and equipment related problems immediately to manager 

• The Ability to be subject to a testing standard/mystery shopper in order to evaluate the application and the respect of the procedures, which is incumbent on his/her, position. These tests will provide an assessment 

• Support the inventory process every month and whenever else is needed 

• Perform the customer journey from the reception to locker areas, wet areas and treatment rooms 

• Offer guest any complementary amenity they might need 

• To up-sell service within the treatment – enhancements 

• To organize storage whenever is needed 

• The ability to perform other tasks or projects as assigned by hotel management