Spa & Wellness Assistant Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Support the Spa & Wellness Manager in the daily operation of the spa, fitness, and wellness facilities

• Lead, motivate, and develop the spa team to consistently deliver exceptional guest experiences

• Ensure all guest interactions reflect Four Seasons standards of luxury, care, and personalised service

• Assist with scheduling, payroll administration, and overall team performance management

• Monitor facility standards, cleanliness, and presentation to ensure a world-class environment at all times

• Handle guest feedback and resolve concerns promptly, professionally, and effectively

• Support the achievement of departmental revenue goals through treatment, retail, and membership sales initiatives

• Assist with inventory management, stock control, and ordering of spa products and supplies

• Ensure compliance with all health, safety, hygiene, and operating procedures

• Work closely with other hotel departments to deliver seamless guest experiences and promote wellness offerings

• Support the implementation of wellness programmes, spa promotions, and special events

• Prepare operational reports and assist with monitoring departmental performance metrics

• Previous experience in a supervisory or management role within a luxury spa, wellness, leisure, or hospitality environment

• Strong leadership skills with the ability to motivate, coach, and develop a high-performing team

• Passion for wellness, health, and delivering exceptional guest experiences

• Excellent communication and interpersonal skills

• Strong organisational abilities with exceptional attention to detail

• Confident decision-making and problem-solving skills in a fast-paced environment

• Commercial awareness with an understanding of revenue generation and retail performance

• Knowledge of spa operations, treatments, fitness, and wellness services is highly desirable

• Professional, positive, and collaborative attitude

• Flexible availability, including weekends and holidays