Building Services Lead

Under the direction of the Building Services Engineer, the Building Services Lead provides lead-level technical, administrative, and operational support for the Building Services team, which includes Carpentry, Flooring/Tile, and Painting/Wall Covering functions. In addition to performing the duties of the respective Building Services trades, the incumbent assists management in the planning, coordination, prioritization, and oversight of daily operations and activities of assigned employees. The Building Services Lead provides day-to-day direction, guidance, and technical support to assigned personnel to ensure work is completed safely, efficiently, accurately, and in accordance with applicable building codes, departmental standards, Mashantucket Pequot Tribe policies and procedures, and property requirements. The Lead shares responsibility for the effective performance of employees assigned to the shift or work area but does not issue disciplinary or discharge notices. Communicates performance, attendance, conduct, safety, or other concerns to departmental management. The incumbent performs skilled construction, repair, installation, maintenance, flooring, tile, painting, coating, wall-covering, and related building services work as required. Duties may include constructing, erecting, installing, repairing, replacing, and maintaining structures, fixtures, furniture, gaming tables, hardware, doors, cabinets, flooring, wall and ceiling surfaces, coatings, and other facility components throughout MPGE properties and off-site locations. All duties are to be performed in accordance with departmental and property rules, policies, procedures, applicable building codes, safety requirements, and established standards of quality and service. High school diploma or trade school/technical certificate required. Minimum of six (6) years of related commercial building services, carpentry, construction, maintenance, flooring, painting, or comparable trade experience; or an equivalent combination of education and experience. Demonstrated experience in at least one of the primary Building Services trades required; broad experience across multiple trades is preferred. Previous lead, senior technician, crew leader, or comparable experience providing day-to-day direction to employees is preferred. Experience in a casino, hotel, hospitality, commercial facility, or other high-volume operating environment is preferred. At least one (1) year of customer service experience preferred. Thorough working knowledge of tools, supplies, equipment, and materials used in Building Services. Strong basic mechanical aptitude and ability to troubleshoot equipment and building-related issues. Demonstrated knowledge of safe work practices and applicable building codes and standards. Ability to read and interpret blueprints, drawings, layouts, specifications, and work orders. Ability to prioritize multiple assignments and adjust work priorities based on operational needs. Ability to provide clear direction, technical guidance, and constructive feedback to assigned employees. Strong organizational, interpersonal, teamwork, and oral communication skills. Ability to work independently while maintaining effective communication with management and other departments. Ability to exercise sound judgment and make appropriate decisions within the scope of the position. Must be detail-oriented and committed to quality workmanship. Must be able to work effectively in a fast-paced environment with changing priorities. Must possess a professional demeanor and promote positive public and employee relations at all times. Must possess a valid driver's license.

Duties and Responsibilities

•Must adhere to Mashantucket Pequot Tribe's Policies and Procedures.

•Assists the Carpentry Manager with planning, coordinating, and overseeing the daily operations and activities of assigned Building Services employees.

•Provides day-to-day technical direction, work assignments, guidance, and support to employees assigned to the shift or work area.

•Assists management in establishing priorities and coordinating work to ensure emergency, high-priority, guest-impacting, and scheduled projects are completed appropriately.

•Monitors the progress and quality of assigned work and provides technical assistance or direction when needed.

•Helps coordinate assignments among Carpentry, Flooring/Tile, Painting, and other Building Services functions to maximize efficiency and minimize disruption to casino, hotel, and facility operations.

•Provides administrative and technical support to departmental management as directed.

•Assists with scheduling, work planning, material requirements, manpower allocation, and coordination of projects.

•Communicates project status, work delays, material needs, equipment concerns, safety issues, and other operational matters to the Carpentry Manager or departmental supervision.

•Reports unsatisfactory performance, conduct, attendance, safety violations, or other employee concerns to departmental management. The Lead does not issue discipline or discharge notices.

•Provides coaching, instruction, and technical guidance to assigned employees regarding proper work methods, equipment use, safety practices, and departmental procedures.

•Assists with training and orientation of new and existing employees, including proper use of tools, equipment, materials, and safe work practices.

•Promotes teamwork, accountability, professionalism, and positive employee and guest relations.

•Assists management in monitoring compliance with departmental and property rules, policies, procedures, safety requirements, and applicable building codes.

•Reviews completed work to ensure quality standards are met and deficiencies are corrected in a timely manner.

•Assists with estimating material requirements, labor hours, project scope, and resources needed for assigned work.

•Coordinates with internal departments and other trades to schedule work and minimize business interruption.

•Assists with maintaining work records, project documentation, inventory information, and other departmental records as assigned.

•Participates in department meetings, project planning, inspections, and operational reviews as directed.

•Serves as a resource to Building Services employees for troubleshooting and resolving technical or operational issues.

•Constructs, erects, installs, repairs, and maintains structures and fixtures of wood, plywood, metal, and wallboard using carpenter's hand tools and power tools.

•Installs, builds, and repairs doors, cabinets, shelves, fixtures, door handles, locks, and related hardware.

•Performs general guest room repairs and miscellaneous carpentry projects and installations.

•Repairs and replaces damaged furniture and facility fixtures.

•Performs demolition work as needed.

•Constructs, assembles, recovers, repairs, replaces, and maintains gaming tables, hardware, fixtures, roulette wheels, money wheels, and related casino accessories.

•Removes staples, unscrews hardware, measures and cuts felt, marks layouts, affixes signs, and returns gaming tables to public use as quickly as possible.

•Designs and fabricates templates and specialty items.

•Designs, constructs, and fabricates items from Plexiglas and other materials for facility use.

•Uses ladders, scaffolding, staging, and scissor lifts to perform work at various heights.

•Maintains working knowledge of hand tools, power tools, supplies, equipment, and basic mechanical systems.

•Performs work inside and outside and in varying weather and environmental conditions.

•Installs, repairs, replaces, and maintains carpet and tile areas throughout all properties.

•Applies carpet and/or tile to walls, floors, ceilings, promenade roof decks, and other appropriate surfaces.

•Measures, cuts, and tacks metal lathe to wall and ceiling surfaces using staple guns, hammers, and other appropriate tools.

•Spreads and levels adhesive and plaster bases as appropriate.

•Examines blueprints, measures and marks surfaces, and lays out work.

•Inspects surfaces to identify cracks, defects, or other conditions and reports causes or required corrective action.

•Maintains and repairs tools and equipment and monitors inventory of supplies.

•Assists in estimating material costs and labor hours required to complete assigned projects.

•Prepares and applies paint, varnish, stain, enamel, lacquer, specialty coatings, and wall coverings to interior and exterior surfaces.

•Applies coatings using brushes, rollers, and high- and low-volume spray equipment.

•Performs decorative and specialty finishes, including simulated wood grain, marble, brick, tile, and other effects.

•Prepares surfaces by smoothing, sanding, scraping, cleaning, filling voids, removing old coatings, and replacing or removing wall fixtures as appropriate.

•Selects premixed paints and performs color matching and mixing of pigments and related materials.

•Erects scaffolding and sets up ladders to perform work above ground level.

•Maintains paint, coating, wall-covering tools, equipment, and supplies in good and clean operating condition.

•Assists in determining appropriate materials, methods, and preparation requirements for specialty coating projects.

•Promotes and maintains a clean, safe, organized, and hazard-free work environment.

•Performs all other related and compatible duties as assigned.

Education and Experience

•High school diploma or trade school/technical certificate required.

•Minimum of six (6) years of related commercial building services, carpentry, construction, maintenance, flooring, painting, or comparable trade experience; or an equivalent combination of education and experience.

•Demonstrated experience in at least one of the primary Building Services trades required; broad experience across multiple trades is preferred.

•Previous lead, senior technician, crew leader, or comparable experience providing day-to-day direction to employees is preferred.

•Experience in a casino, hotel, hospitality, commercial facility, or other high-volume operating environment is preferred.

•At least one (1) year of customer service experience preferred.

Qualifications

•To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required.

•Thorough working knowledge of tools, supplies, equipment, and materials used in Building Services.

•Strong basic mechanical aptitude and ability to troubleshoot equipment and building-related issues.

•Demonstrated knowledge of safe work practices and applicable building codes and standards.

•Ability to read and interpret blueprints, drawings, layouts, specifications, and work orders.

•Ability to prioritize multiple assignments and adjust work priorities based on operational needs.

•Ability to provide clear direction, technical guidance, and constructive feedback to assigned employees.

•Strong organizational, interpersonal, teamwork, and oral communication skills.

•Ability to work independently while maintaining effective communication with management and other departments.

•Ability to exercise sound judgment and make appropriate decisions within the scope of the position.

•Must be detail-oriented and committed to quality workmanship.

•Must be able to work effectively in a fast-paced environment with changing priorities.

•Must possess a professional demeanor and promote positive public and employee relations at all times

Certificates, Licenses and Registrations

•Must possess a valid driver's license.

•Additional trade certifications or licenses applicable to the position are preferred.

Language Skills

•Ability to read and interpret safety instructions, technical documents, blueprints, specifications, policies, procedures, and work orders.

•Ability to communicate effectively with employees, management, guests, vendors, contractors, and representatives of other departments.

•Ability to provide clear verbal instructions and technical guidance to assigned employees.

Mathematical Skills

•Ability to perform basic mathematical calculations involving measurements, dimensions, quantities, material requirements, and labor estimates.

•Ability to accurately measure, calculate, and lay out work using appropriate tools and techniques.

Reasoning Ability

•Ability to identify problems, evaluate alternatives, and determine appropriate solutions.

•Ability to prioritize work based on urgency, safety, guest impact, operational requirements, and available resources.

•Ability to interpret instructions and specifications and apply appropriate trade practices and procedures.

•Ability to recognize unsafe conditions and take appropriate corrective action or notify management.

Supervisory Requirements

•Provides day-to-day direction and technical oversight of assigned Building Services employees.

•Assists management with planning, scheduling, work assignments, and operational coordination.

•Monitors work performance, productivity, quality, and adherence to safety and departmental standards.

•Provides training, coaching, and technical assistance to assigned employees.

•Reports employee performance or conduct concerns to departmental supervision.

•The position does not have independent authority to issue disciplinary action or discharge notices.

•Assists management in maintaining appropriate staffing, workflow, communication, and accountability within the assigned work area.

Additional Requirements

•Must be willing and able to work varying shifts, weekends, holidays, overtime, emergency call-ins, and/or changing schedules as required by business needs.

•Must be able to respond to urgent facility or operational needs.

•Must supply required personal hand tools as determined by the department.

Physical Demands

•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

•Must possess excellent eye/hand coordination; be capable of standing and walking for extended periods. Must be able to crawl and balance in high, precarious places. Senses of smell and hearing need to be keen and must have the ability to speak clearly. 

•Must possess good close and color vision. 

•Must possess accurate hearing and be capable of speaking clearly, operating 2-way hand-held radio and lifting/carrying/moving weights of up to 50 lbs.

Work Environment

•The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

•THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.