Customer Support Specialist (Remote)

CambodiaRemoteFull-timemid

Customer Support SpecialistCustomer

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Key Responsibilities

Provide answers to customers by identifying problems and assisting with incoming queries by telephone,

Technical Tools

Customer Support SpecialistCustomer

~1 min read

→Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
→Educating clients on how to use the Company’s website and trading platforms
→Communicating with clients regarding the company’s products and services via telephone, email and live chat
→Assisting other departments

Excellent written and spoken English
Strong communication skills across live chat, email and phone
Customer oriented mindset with good problem solving ability
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
Willingness to learn and adapt in a fast-paced environment
Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
Ability to work on public holidays and one Saturday & Sunday a month

Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Fully remote work