Field Care Specialist I

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. 

We pride ourselves on our values which drive the level of care that we deliver to our patients: 

•  Here For You (An attitude of service, empathy, and availability) 

•  Own It (Drive and ownership) 

•  Do the Right Thing (High integrity) 

•  Be Positive (Great attitude and a can-do positive approach to challenges) 

Join our team and make a positive impact on the lives of others! We are looking for a Field Care Specialist I for our team in Pennsylvania.

Working closely with patients, caregivers, and departments across the business, you must be able to provide seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

• Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregivers
• Previous medical field experience and/or case management, a plus
• Able to exercise independent judgment and proactively raise issues or emerging trends
• Strong problem-solving abilities, with the capacity to recognize issues and escalate appropriately
• Proficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plus
• Bilingual in any language; Spanish preferred