LHCSA Staffing Specialist I (Albany, NY / Hybrid)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a LHCSA Staffing Specialist for our Licensed Home Care team in Albany, NY.

This is an in-office based role with required travel to our Albany FreedomCare office on a daily basis.

Our LHCSA Staffing Specialist possess a real passion for helping people, which is one of our company’s core values. As a LHCSA Staffing Specialist you will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

• Work with our patients, caregivers and nurses to ensure HHA coverage for our patients’ needs
• Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible
• Ensuring our caregivers are providing the compassionate care plan developed by our nursing dept.
• Work with the HHA recruiter to find and select high quality home health aides
• Keep the HHAs in compliance with regulatory requirements
• Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters
• Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients

• 2+ years in a similar role
• Experience in a LHCSA preferred; previous medical experience a plus
• HHA Exchange software experience strongly preferred
• Ability to think creatively and proactively to solve problems and improve processes
• Proven exceptional customer service skills; excellent written and verbal communication skills
• Proficient computer and phone knowledge; comfortable with technology
• Must have poise and patience when dealing with customers, both internal and external
• Bilingual in Spanish, or other languages desired

• 2 + years of customer service experience within a homecare agency organization
• Bilingual in Spanish, or other languages desired