Legal Case Manager

We are seeking a highly organized and client-focused Legal Case Manager to join a professional services team dedicated to delivering exceptional client experiences. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with clients, and can manage multiple priorities while maintaining accuracy and professionalism.

• Answer incoming phone calls professionally and ensure clients feel welcomed and valued.
• Route calls and messages to the appropriate team members following established procedures.
• Conduct client intake and collect essential client information.
• Manage calendars and schedule appointments for clients and prospective clients.
• Follow up with clients to confirm appointments and provide updates on pending matters.
• Collect and verify completed questionnaires, intake forms, and other required documentation.
• Contact clients to obtain additional information needed to move matters forward.
• Enter and maintain accurate client information in the firm's software and databases.
• Update client records with communications, case progress, and ensure compliance with internal standards.
• Prepare software-generated legal documents and organize digital files according to established procedures.
• Review documents for formatting, pagination, headers, footers, and final quality before distribution.
• Provide clients with secure access to their online client portal.
• Participate in weekly team meetings and prepare status reports.
• Assist with organizing and prioritizing daily and weekly workloads.
• Coordinate client signing ceremonies, including scheduling notaries and witnesses for both in-person and virtual appointments.
• Prepare standard client correspondence, including engagement letters, requests for information, non-engagement letters, and closing letters.
• Perform additional administrative and client service duties as assigned.

• Minimum of 3 years of experience in administrative positions for Legal Environments in U.S
• Customer service, hospitality, or marketing experience is considered an asset.
• Excellent verbal and written communication skills.
• Friendly, professional, energetic, and client-focused demeanor.
• Strong organizational and time management skills with the ability to handle multiple deadlines.
• High attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively with a team.
• Strong computer skills with the ability to quickly learn new software platforms.
• Excellent problem-solving abilities with a proactive, solution-oriented mindset.
• Professionalism, integrity, and a commitment to delivering exceptional client service.

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.