DME Customer Representative

Freeman Health Essentialsmid

Other

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Quick Summary

Overview

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Technical Tools

Other

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Responsibilities

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Educates customers on proper and safe usage of home medical equipment, ostomy, diabetic, wound care, respiratory equipment to include oxygen, small volume nebulizer. Can trouble shoot equipment problems over the phone
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Accesses customer needs, measures customers for custom fit, explains safety issues. Responsible for verifying information is correct
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Keeps current on medicare, medicaid, and insurance payor requirements for equipment and supplies and is able to explain the coverage to customers. Calls insurance for verification as needed
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Handles customer complaints to resolve issues
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Assists with ordering/restocking inventory. Answers telephone and takes care of inquiry or referral
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Accepts orders from physicians and referrals processing proper documentation and processes new orders for billing and delivery of product and services in a timely fashion, making sure all orders are completed and all required documentation is signed and dated
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Requirements

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Two years of experience in a health care organization

What We Offer

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✓For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!

✓Health, vision, dental insurance

✓Retirement with employer match

✓Wellness program with discounts to Health Insurance or Cash Bonus with Participation

✓Milestone payments with longevity of employment

✓Paid time off (PTO)

✓Extended Sick pay

✓Disability pay

✓Learning Center designated only for Freeman Family members

✓Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.