Service Engineer-BKK

Customers feel supported and confident with FMC products 

• Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio. 

• Demonstrate basic knowledge of renal disease and how FMC products benefit patients. 

• Provide technical resources (brochures, manuals etc) 

• Identify technical learning needs of customers (e.g. biomeds) and patients in consultation 

with appropriate personnel in order to support individual learning plans. 

Customers receive technical expertise as a value-add resource 

• Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance. 

• Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required. 

• Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate. 

Carry out technical duties 

• Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual. 

• Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition. 

• Inventory levels and fleet are maintained. 

• Maintain your own instruments are ready to use always. 

• Resolve any unexpected technical difficulties and other problems that may arise at any time. 

• Communicate all maintenance and repair actions for information to customer management as required. 

• Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection. 

• Promptly report all accidents, injuries and unsafe working conditions or practices. 

Support the achievement of business results and growth in patient numbers 

• Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams. 

• Build and maintain positive/ value-add working customer relationships. 

• Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager. 

• Monitor and report on competitor activities and provide relevant information to management