Quick Summary
Overview
Key Responsibilities Customer & Service Management Build a strong understanding of customer business needs and service requirements.
Technical Tools
OtherService Manager
Responsibilities
~1 min read- Build a strong understanding of customer business needs and service requirements.
- Conduct regular service review meetings and drive stakeholder engagement.
- Manage service escalations, major incidents, and delivery issues.
- Drive service improvement initiatives to enhance customer satisfaction.
- Communicate service updates, operational changes, metrics, and improvement initiatives effectively.
- Define, monitor, and report service quality metrics and KPIs.
- Govern end-to-end IT service delivery across enterprise applications, cloud, SaaS, and digital platforms.
- Partner with Product Owners, DevOps, Infrastructure, Security, and Support teams to ensure reliable service delivery.
- Manage Service Catalogues, SLAs, KPIs, and operational reporting.
- Coordinate operational change requests and service transitions.
- Ensure SLA compliance and delivery performance across supported services.
- Drive continuous improvement initiatives using operational metrics, customer feedback, and service analytics.
- Promote Agile, DevOps, Lean, and ITIL best practices.
- Support Agile, Cloud, DevOps, ITSM, and operational capability development.
- Drive service quality, governance, and operational excellence.
- Support compliance with organizational policies, audit requirements, and internal procedures.
Requirements
~1 min read- Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related discipline.
- Master's degree is preferred.
- Minimum 5 years of experience in IT Service Delivery, Technology Operations, or Digital Delivery within an SSC, GCC, or BPO environment.
- Overall experience of 8+ years in technology service delivery is preferred.
- Experience working with Agile, DevOps, Cloud, and SaaS environments.
- Proven track record of delivering enterprise IT services and meeting SLA/KPI commitments.
- Experience managing enterprise stakeholders and cross-functional technology teams.
- IT Service Management (ITIL)
- Service Delivery Management
- Incident, Problem, Change, and Release Management
- Operational Governance
- Stakeholder Management
- Customer Relationship Management
- Continuous Improvement
- Service Excellence
- ServiceNow
- Jira
- Confluence
- Azure DevOps
- Microsoft 365
- Power BI / Dashboarding tools
Nice to Have
~1 min read- ITIL Foundation / ITIL v4
- Scrum / Agile Certification
- SAFe Certification
- PMP
- PRINCE2
- Lean Six Sigma
- SLA and KPI achievement
- Customer satisfaction
- Service quality and operational stability
- Effective incident and escalation management
- Continuous improvement initiatives
- Operational efficiency
- Stakeholder satisfaction
Location & Eligibility
Where is the job
Bangalore, India
On-site at the office
Who can apply
IN
Listing Details
- Posted
- September 27, 2026
- First seen
- September 29, 2026
- Last seen
- September 29, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 56%
- Scored at
- September 29, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.