Account Director (Open Recruitment)

Fuel Cycle is seeking a dynamic Account Director to join our team and drive strategic growth with our existing market research clients. In this role, you will be responsible for cultivating strong, long-term relationships with key accounts, ensuring client satisfaction while identifying new opportunities for expansion. As a trusted advisor, the Account Director will lead efforts to retain and grow an established book of business, consistently meeting revenue and profitability targets. 

Leveraging your expertise in Market Research and SaaS solutions, you will consult with clients on research methodologies, product roadmaps, and project execution strategies. You’ll develop tailored proposals, oversee contract negotiations, and ensure the delivery of high-quality insights. Your ability to align Fuel Cycle’s capabilities with client goals will be critical to success. 

This high-visibility role reports directly to the Director, Customer Experience. The Account Director manages an assigned book of business within a vertical  pod team, focused on driving customer retention and growth. You will work cross-functionally with senior stakeholders across Research Excellence, Customer Solutions, Product, Marketing, and the Executive Leadership Team, ensuring seamless client experiences and strategic alignment across all touchpoints. 

• Achieve assigned revenue targets through retention and expansion of the existing book of business. 

• Deepen client relationships to uncover incremental revenue opportunities, including upsell and cross-sell. 

• Set the pace and lead the Account Team in managing your book of business, ensuring efficient account management and maximum client satisfaction. 

• Foster strategic customer relationships and drive awareness and support for Fuel Cycle’s solutions throughout the customer organization. 

• Expert use the tech stack supporting the customer organization (e.g., Salesforce, ChurnZero, Gong) to track client relationships, renewal, and upsell progress, and report activity. 

• Act as the strategic point of contact, providing guidance on research design and business issues. 

• Develop insightful proposals and deliver strategic presentations that align with client goals. 

• Act as a Strategic Trusted Advisor to accounts in your book of business, offering guidance to ensure optimal outcomes for both clients and Fuel Cycle. 

• Lead/co-lead final report writing, strategic client guidance, and presentation of findings. 

• Strive for operational excellence and customer intimacy across your book of business, ensuring exceptional service. 

• Partner with Research Managers to ensure project specifications are met and deliverables are of high quality. 

• Oversee and review research strategy, design, and deliverables, ensuring client expectations are consistently exceeded. 

• Lead the resolution of product, solution, and delivery challenges to ensure smooth project execution. 

• Ensure ongoing execution of the Account Director Playbook to maintain consistency and high performance in account management. 

• Build and nurture relationships across multiple departments within client organizations (Insights, Marketing, UX, CX, R&D, etc.). 

• Lead and inspire internal Fuel Cycle teams, introduce subject matter experts (SMEs), and service lines to maximize opportunities. 

• Act as the strategic leader for the customer account team, identifying opportunities, managing risks, and optimizing outcomes for both the client and Fuel Cycle. 

• Achievement of annual renewal and upsell/expansion revenue targets 

• Meet established metrics relating to 

• Revenue Growth and Financial Performance (margin) 

• Client retention and satisfaction 

• Operational Efficiency and Account Planning 

• Collaboration and Internal Engagement 

• Customer success and engagement 

• Research Excellence, Customer Solutions, Product, Marketing, and the Executive Leadership Team 

• 5 years of supplier side experience, preferred.  

• Experience in market research methodologies and project management, including designing, executing, and delivering research insights to clients. 

• Strong aptitude for research consulting with highly developed analytic skills.   

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.