Strategic Research Lead (Ongoing Recruitment)

Fuel Cycle is currently seeking a Strategic Research Lead to join our team and strengthen our partnerships with existing market research clients.  

Your primary responsibility as Strategic Research Lead will be to act as the primary point of contact to our customers for research, handling complex conversations/communications around research project design and analysis, acting as a trusted advisor for strategic research decision making for the customers in your book of business to ensure successful renewals, and operational excellence.  

• Act as a strategic research advisor/consultant and research subject matter expert to your clients, sharing recommendations on best practices and offering thoughtful considerations and suggestions.   

• Transform business questions into strategic research plans, that produce insights for your clients which empower them to make data driven business decisions.  

• Analyze data and craft insightful narratives that address market objectives and business goals in a clear, concise, and visually engaging format.  

• Own the account relationship and serve as the primary market research point of contact for your assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.   

• Foster and develop strong research relationships with your clients, cultivating them into advocates for Fuel Cycle.  

• Gain a deep understanding of the customer journey and proactively address points of concern or feedback, including usage, satisfaction, and engagement.  

• Ensure client satisfaction by delivering high-quality market insights and managing client expectations.  

• Identify opportunities to expand client relationships through upsell and cross-sell initiatives.  

• Develop market research project proposals, allocate research hours within budget constraints, and oversee project outcomes by assigning tasks to internal staff, contractors, or personal involvement. Translate business inquiries into comprehensive market research plans, utilizing our internal platform to design and program research instruments.  

• Renewal & Expansion Support  

• Execute tasks with meticulous attention to detail to produce market research deliverables of exceptional quality and accuracy. Ensure data accuracy and its alignment with market objectives at every stage of the project to maintain both internal consistency and face validity, through management and oversight of internal teams.  

• Lead and ensure data accuracy and quality of market research deliverables with relevance to objectives to ensure the data is both internally consistent and demonstrates face validity.  

• Maintain high standards of data integrity and reporting accuracy.  

• Assume responsibility for project quality, gross margin, and contract compliance.  

• Client satisfaction ratings. CSAT / NPS  

• Client Assigned Project Margins  

• Utilization of Billable hours  

• Clients, Account Directors, Research Excellence, Audience Experience 

• Minimum 7 years of custom market research experience.  

• Minimum 5 years of client-facing research consultation experience.  

• Prior success managing portfolio of clients; $500k - $1.5M of research volume. 

• Proficiency in market research software and Microsoft Office Suite.  

• Bachelor's degree in a related field.  

• Proficiency in SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, Tableau, Excel, PowerPoint, and Outlook.  

• Self-motivated, flexible, and organized.  

• Strong interpersonal and problem-solving skills.  

• Excellent written and verbal communication abilities.  

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.

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