Senior Salesforce Administrator

Who We Are Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. Fulcrum Digital works with over 100 global clients, including Fortune 500 enterprises, combining deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI. The Role We are looking for an experienced Salesforce Administrator to join one of our top client engagements, a global organization undergoing significant acquisition-driven growth. In this role, you will partner with business stakeholders to translate requirements into scalable Salesforce solutions on the Lightning platform, working within an Agile/SAFe framework. You will act as the bridge between business, technical, and QA teams, drive end-to-end delivery of high-impact initiatives, and play a key part in acquisition integration programs, including expanding the Salesforce platform across newly integrated entities. This is a hybrid role based in Mexico City, collaborating with cross-functional teams across geographies. What You'll Do • Partner with business stakeholders to capture requirements and translate them into scalable Salesforce solutions within an Agile/SAFe framework • Act as a bridge between business, technical, and QA teams to ensure alignment on requirements, dependencies, and delivery outcomes • Drive end-to-end delivery of high-quality, scalable solutions, proactively managing timelines, dependencies, and cross-team coordination • Lead design discussions and contribute to architecture decisions and solution design on the Salesforce Lightning platform • Support Scrum teams in following Agile best practices, including all ceremonies and delivery standards • Develop and maintain key documentation such as user stories, functional specifications, and design artifacts • Track and report progress, providing clear status updates to stakeholders and business and technology leadership, and ensuring timely issue resolution • Build and maintain strong relationships with business partners and internal teams • Provide ongoing recommendations and strategic insights aligned to the product roadmap • Present demos, prototypes, and solution walkthroughs to business stakeholders • Influence stakeholders through data-driven insights and thoughtful decision-making • Lead acquisition integration programs and other high-impact initiatives involving significant system transformation • Support Salesforce platform expansion across newly integrated entities, bringing best practices for M&A system integration and data migration • Manage multiple initiatives and stakeholder engagements simultaneously in a fast-paced environment • Collaborate with cross-functional teams across geographies to define and implement best-fit designs • Ensure successful outcomes for business use cases while identifying opportunities for continuous improvement Requirements Requirements • Salesforce Administrator and Sales Cloud Consultant certifications • Proven ability to design and deliver solutions leveraging Salesforce platform capabilities • Experience building or supporting AI-driven or agentic solutions • Strong understanding of system integrations, ETL processes, and BI tools • Hands-on experience with data management, including data loads, mapping templates, and Excel models • Exposure to Salesforce Mobile capabilities • Demonstrated success leading complex, multi-stream projects across global teams • Ability to lead cross-functional teams through influence (matrix leadership) • Experience presenting to stakeholders and translating technical solutions into business value • Strong analytical, problem-solving, and communication skills Nice to Have • Slack administration experience • Experience managing CPQ/RCA