Full Service Area Manager of Service Ops

Location: Upstate New York (Rochester preferred)

Pay: $125,000 - $150,000

At Dunn Tire & Auto, we don’t just service vehicles – we build careers, develop leaders, and create experiences that keep customers coming back for life.

As an Area Manager, you’ll take ownership of an entire market – leading multiple retail locations, developing Store Managers, and driving performance across people, customers, and business results. This is a high-impact leadership role for someone who thrives on building teams, coaching leaders, and delivering measurable results.

• Coach, mentor, and develop Store Managers into strong, people-first leaders
• Build a culture focused on accountability, growth, and servant leadership
• Provide real-time feedback and guidance to elevate team performance
• Ensure every store has the right people in the right roles at the right time

You’ll own performance across your region by focusing on five key drivers:

• Team Engagement – build and retain strong, motivated teams
• Customer Experience – deliver consistent, high-quality service
• Sales Growth – increase revenue and market share
• Operational Excellence – improve efficiency and execution
• Expense Management – control costs while maximizing results

• Ensure every store delivers a best-in-class service experience
• Reinforce core customer behaviors:
• Build genuine relationships
• Educate and empower customers
• Deliver personalized recommendations
• Resolve escalated customer concerns with professionalism and urgency

• Analyze performance metrics and implement action plans
• Drive consistency across stores through standard processes and best practices
• Maintain safe, organized, and customer-ready environments (5S standards)
• Ensure compliance with company policies, safety standards, and procedures
• Partner cross-functionally to solve problems and improve processes

• Partner with leadership to set and deliver:
• Sales and profit plans
• Hiring and staffing strategies
• Inventory and operational plans
• Monitor results vs. plan and take corrective action when needed
• Identify trends, risks, and opportunities across your market

This role is built for a leader of leaders – someone who can balance results with people development.

You’ll stand out if you:

• Lead with integrity, humility, and a strong will to win
• Are equally comfortable in the field and in the data
• Build trust quickly and influence at all levels
• Hold teams accountable while developing them
• Focus on long-term growth, not short-term wins

• 3+ years experience as a Store Manager and/or Above Store Leader (or equivalent leadership role)
• 10+ years of relevant leadership and operations experience
• Proven ability to lead multi-location teams
• Strong business acumen (sales, P&L, operations)
• Exceptional communication and relationship-building skills
• Ability to analyze data and turn insights into action
• Experience in automotive, retail, or service environments

• Bachelor’s degree in Business, Management, or related field, or equivalent experience

• Typically Monday–Saturday, with flexibility based on business needs
• Occasional extended hours depending on market demands

• Opportunity to lead at scale and make a real impact
• A culture focused on people, development, and growth
• Clear path for career advancement into senior leadership
• Work with a company that values:
• Doing the right thing
• Taking care of people
• Delivering exceptional service

• Combination of office and in-store environments
• Frequent standing, walking, and movement between locations
• Occasional lifting (up to 50 lbs) and physical activity in store environments

Dunn Tire & Auto is committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer.