Associate Operations & Customer Experience (Open for fresh grads)

Thailand·BangkokFull-timemid

Customer SuccessCustomer Experience

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Quick Summary

Key Responsibilities

Support the manager in developing of SOPs Operations function processes to ensure compliance of processes Leverage technology to drive efficiency Working closely with internal stakeholders (sales,

Requirements Summary

Thai Nationality and can speak Thai and English at professional level. Able to perform Operations management Bachelor's degree in Accounting, Business management, Economic, Finance, Engineering,

Technical Tools

Customer SuccessCustomer Experience

Responsibilities

~1 min read

→Support the manager in developing of SOPs Operations function processes to ensure compliance of processes
→Leverage technology to drive efficiency
→Working closely with internal stakeholders (sales, credit, legal, finance etc.) to ensure timely and accurate processing of financing for customers
→Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team
→Support crowdfunding, investor communication and related operations activities
→Support process improvement for SME / and investors automations
→Support onboarding, conversion and engagement of customers, both SME and investors
→Work with product team and data team to build product and solution based on the requirements of each initiative.
→Other ad-hoc projects/ assignments by VP Operations&CX and Country Head

Requirements

~1 min read

Thai Nationality and can speak Thai and English at professional level.
Able to perform Operations management
Bachelor's degree in Accounting, Business management, Economic, Finance, Engineering, Science, or related fields
Structured in approach and has an eye for detail
Critical thinking and problem solving skills
Project management skills
Good English skills in communication both written and spoken

SME lending background
Fintech / Tech background
Operations management background
Financial services audit background
Management Consulting background

What We Offer

~1 min read

✓Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.

✓Medical Benefits - We offer health insurance coverage for our employees. Our people focus on our mission knowing we have their back for their loved ones too.

✓Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!

✓Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.

✓Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity