Collections Officer (1 year contract)

Malaysia·Kuala LumpurFull-timemid

OtherOfficer

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Quick Summary

Requirements Summary

Experience in SME collections function Experience/able to work with targets and tight deadlines. Knowledge of relevant legal requirements. Working knowledge of MS Office and databases.

Technical Tools

OtherOfficer

To manage collections of assigned portfolios via executing collections' strategies and negotiate for payments, restructuring and settlement with customers.
Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relations.
Stakeholder engagement with Sales in identifying and resolving problems impacting collections, i.e. dispute resolution & contract issues.
To prepare & submit monthly reports and forecast. This includes analysis & commentaries on delinquent customers.
Handle special & ad hoc projects as assigned and Identify opportunities for improvement to processes, procedures or tools.
Support team members according to back up plan and on ad hoc basis if required.
Ensure standard work documents are constantly up to date.
Job function listed is not exhaustive and can include other responsibilities as assigned.

Requirements

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Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.