Agent Engagement Manager

We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.

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  Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare

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  Lead kickoff calls and workshops with customer stakeholders across business and technical teams

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  Develop project plans, manage timelines, and keep implementations on track against customer milestones

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  Partner with engineering to scope integrations and troubleshoot technical issues

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  Drive adoption by building training programs, identifying champions, and helping customers change how they work

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  Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways

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  Surface expansion opportunities and hand off to sales for upsell/cross-sell

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  Translate customer feedback into product insights and advocate for customer needs with the product team

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  Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

• Willing and able to work 5 days per week in-person in San Francisco or NYC

• Comfortable with ambiguity, long hours, and a fast-paced startup environment

• Demonstrated hunger and growth mindset

• 3+ years of experience leading customer implementations, enterprise deployments, or technical projects

• Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities

• Excellent presentation skills—can command a room with executives and build credibility quickly

• Comfortable handling objections and navigating customer resistance

• MBB consulting background (McKinsey, BCG, Bain)

• Insurance industry experience

• Experience implementing SaaS or AI products for enterprise customers

• Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)

• Experience with change management and driving user adoption at scale

• Prior experience at a startup or high-growth company where you built processes from scratch

If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.