Change Manager

South Africa·Johannesburgmid

Project & Program ManagementChange Manager

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Quick Summary

Key Responsibilities

Developing and Implementing Change Management Strategies: Design and execute comprehensive change management plans that align with the overall digital transformation strategy.

Requirements Summary

Education: Bachelor's degree in Business Administration, Organisational Development, Human Resources, Communications, or a related field. A Master's degree is desirable.

Technical Tools

Project & Program ManagementChange Manager

Responsibilities

~2 min read

→Developing and Implementing Change Management Strategies:

→Design and execute comprehensive change management plans that align with the overall digital transformation strategy.
→Conduct change impact assessments and readiness evaluations to identify potential risks and mitigation strategies.
→Define and measure success metrics for change initiatives, monitoring progress and reporting on outcomes.

→Stakeholder Analysis and Engagement:

→Identify key stakeholders across all departments and levels impacted by the transformation.
→Develop and implement robust stakeholder engagement plans to foster understanding, buy-in, and active participation.
→Act as a trusted advisor to senior leadership, providing guidance and support on change-related matters.

→Communication Planning and Execution:

→Create and manage a strategic communication plan tailored to different stakeholder groups.
→Develop clear, consistent, and compelling communications to articulate the vision, purpose, benefits, and progress of the transformation.
→Utilise various communication channels (e.g., workshops, newsletters, intranet, town halls) effectively.

→Training Development and Delivery:

→Collaborate with subject matter experts to identify training needs associated with new systems, tools, and processes.
→Oversee the development and delivery of comprehensive training programmes, materials, and resources.
→Ensure training is engaging, accessible, and supports effective knowledge transfer and skill development.

→Resistance Management:

→Proactively identify potential sources of resistance and develop strategies to address concerns and foster acceptance.
→Implement effective coaching and support mechanisms for managers and employees navigating the changes.
→Facilitate open dialogue and feedback loops to understand and resolve challenges.

→Performance Measurement and Continuous Improvement:

→Track and report on change adoption, utilisation rates, and proficiency levels.
→Collect feedback, analyse data, and recommend adjustments to change management plans to ensure continuous improvement.

Requirements

~1 min read

Education: Bachelor's degree in Business Administration, Organisational Development, Human Resources, Communications, or a related field. A Master's degree is desirable.
Experience:

Minimum of 5-7 years of progressive experience in a dedicated Change Management role, preferably within a technology company or during a significant digital transformation programme.
Demonstrable experience with large-scale organisational change initiatives.

Certifications:

ADKAR Change Management Certification (highly preferred).
Other relevant certifications (e.g., PRINCE2, Agile) are a plus.

Project Management: Strong understanding of project management principles and methodologies, with the ability to integrate change management activities into project plans.
Communication: Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences.
Leadership: Proven ability to influence, motivate, and guide individuals and teams through periods of change, without direct authority.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to anticipate challenges and develop practical solutions.
Facilitation & Presentation: Skilled in facilitating workshops, meetings, and delivering engaging presentations.
Stakeholder Management: Expert ability to build and maintain strong relationships with stakeholders at all levels.

Adaptability: Ability to thrive in a fast-paced, evolving environment and adjust strategies as needed.
Empathy: A genuine understanding and appreciation for the human element of change, with the ability to support individuals through transition.
Resilience: Capacity to remain positive and focused amidst challenges and setbacks.
Collaboration: A team player who can work effectively across functional boundaries and foster a collaborative environment.
Strategic Thinking: Ability to see the bigger picture and connect change initiatives to organisational goals.
Curiosity: A proactive desire to understand new technologies and their impact on people and processes.