~2h ago

Residential Consumer Support Representative

United States·Parsippanymid

OtherSupport Representative

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Quick Summary

Overview

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers,

Technical Tools

OtherSupport Representative

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Handle incoming calls from property owners, roofing contractors, and internal business partners in a call center environment
Assist customers by opening new warranty claims upon request
Ability to resolve inquiries regarding GAF’s published application instructions and other related technical documents
Provide guidance to our internal and external customers regarding GAF’s warranties and claims process
Ability to respond to inquiries accurately and in a timely manner
Update customer and contractor files as needed
Perform other duties as assigned

Requirements

~2 min read

H.S. Diploma or General Education Degree (GED) required
Bachelor’s Degree preferred
Past Customer Service experience
Excellent verbal and written communication skills
Excellent problem-solving capabilities
Strong computer skills: Google Business Suite
Ability to multitask in a fast-paced environment
Highly organized with great attention to detail
Experience in the building materials industry preferred but not required

Experience in the building materials industry preferred but not required

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).