Business Analyst

• →Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements
• →Analyzes, identifies, and writes detailed descriptions of user requirements, program functions, and steps required to develop or modify applications or components
• →Makes recommendations for business process improvements with an understanding of technical problems and solutions as they relate to technology needs
• →Acts as a liaison between business and IT; develops and maintains knowledge of the customer's business
• →Interviews end users to determine requirements for data, reports, analyses, training, data quality, and performance
• →Formulates systems to parallel overall business strategies

• Develops test plans and executes tests
• Creates and maintains regression test suites, including UI and API-level test cases
• Participates in Agile ceremonies: daily scrums, sprint reviews, nightly releases, and weekend testing as needed

• Prepares analysis for production support of applications and associated documentation
• Creates ad hoc reports and executes data queries to support business and operational needs
• Identifies root cause of production issues and documents findings and recommendations

• Creates and maintains application documentation, training materials, and process guides
• Actively shares knowledge with team members and business partners to reduce knowledge silos
• Manages and documents change requests through the full release cycle (CERT and PROD)

• Identifies and implements AI-assisted workflow improvements to increase productivity and quality in daily BA work
• Leverages AI tools (e.g., GitHub Copilot, Microsoft 365 Copilot) to accelerate requirements documentation, test case creation, query writing, and production issue analysis
• Stays informed on emerging AI capabilities relevant to business analysis and proactively shares use cases with the team
• Approaches work with a continuous improvement mindset, seeking ways to use AI and automation to do better every day

• Demonstrates a strong partnership mindset with the business — understands their goals, challenges, and needs
• Communicates clearly and transparently in business-relevant terms
• Provides thoughtful options to address business needs and challenges; operates as more than an order taker
• Responds promptly and professionally to customer needs

Requirements:

• Requirements gathering and documentation experience
• Test case creation and execution experience
• SQL writing experience
• Strong written and verbal communication skills

• Experience with Agile methodology (daily scrums, sprint planning, retrospectives)
• Experience with API testing tools (e.g., Postman)
• Experience with project and work management tools (e.g., Rally, Jira, ServiceNow)

• Experience with AI productivity tools (GitHub Copilot, Microsoft 365 Copilot, or similar)
• Familiarity with insurance industry systems or P&C (Property & Casualty) business domain
• Experience creating or maintaining automated test suites