Customer Service Representative

United States·Cincinnatimid

Customer Support SpecialistCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group.

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Representative must perform customer interactions quickly
→Performs claim intake via phone from Insureds, Claimants, Agents, and other parties during the initial First Notice of Loss (FNOL) for Worker’s Compensation, Auto, Property, General Liability, Storage, Equine, and others. Responds to inquiries, complaints, and concerns regarding the claims handling process and procedures.
→Take 20-25 inbound calls per day
→Resolves routine and non-routine incoming insured requests, while referring more complex issues to more experienced staff.
→Troubleshoot customer questions
→Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Responsible for documenting processes used to correct issues.
→Responds to correspondence, complaints, and information requests via telephone or e-mail.
→Utilizes computerized systems for tracking, documenting questions/responses, information gathering, and/or troubleshooting.
→Submits routine annotations on insureds’ claims. Processing may be determined by specific line of business.
→Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.
→Call center experience preferred but not required
→Performs other duties as assigned.

Requirements

~1 min read

High School Diploma or equivalent.
1 to 3 years of related customer service experience.
Excellent written, verbal, and interpersonal skills.
Ability to work in a fast-paced environment with minimal supervision.
Must have strong PC skills and strong working knowledge of Microsoft Office.
Ability to interact well with others in a team environment.
Makes methodical yet swift decisions to meet customer needs.
Strong customer service and interpersonal skills.
Develops communication skills that convey a clear understanding of the unique needs of various customers.
Bilingual (Spanish & English) preferred, but not required

Corporate Claims

What We Offer

~1 min read

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.